Santander UK Plc
Financial Ombudsman decision DRN8071160 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
he was asked for his passport but was not told why or what Santander was going to do with itIdentity checks and access
Further Mr R thinks Santander breached the Data Protection Act (“DPA”) by acting as it didData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8071160.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.