National Westminster Bank Plc

Financial Ombudsman decision DRN8061777 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr C complains that National Westminster Bank Plc didn’t do more to help him when he was scammed.APP scam refund refused

Mr C says the service he received from NatWest was poor. I understand why he’s unhappy about being given incorrect information, and I can totally see how frustrating this was for him at the time.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8061777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.