Santander UK Plc
Financial Ombudsman decision DRN8058322 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr N complains that Santander UK Plc did not treat his request for assistance with his financial difficulties sympathetically.Treatment in financial difficulty
He considered that the compensation was appropriate to reflect the unfair treatment and poor complaint handling.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8058322.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.