Telefonica UK Limited

Financial Ombudsman decision DRN8056729 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

any adverse information that may have been reported to Mr S’s credit file as a result of this issue is removedCredit file reporting

O2 credited the wrong account and consequently Mr S received several final demand letters threatening further actionService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8056729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.