Revolut Limited

Financial Ombudsman decision DRN8056595 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr B complains that Revolut Limited (“Revolut”) changed its terms and access which meant he couldn’t use its service the way he wantedIdentity checks and access

Mr B complains that Revolut ... didn’t acknowledge to his complaint and have given poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8056595.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.