ICICI Bank UK Plc
Financial Ombudsman decision DRN8056492 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr N complains that ICICI Bank UK Plc paid him a lower rate of interest than is shown on its web site.Interest and rates
He also complains about its failure to reply to his letters.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8056492.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.