TSB Bank plc

Financial Ombudsman decision DRN8042805 Upheld

Upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

TSB reported on his credit file, it got the incorrect start date for the DASCredit file reporting

He explained his vulnerable mental healthSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8042805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.