TSB Bank plc

Financial Ombudsman decision DRN8036626 Upheld

Upheldoutcome, as published by the Ombudsman

£319redress stated in the decision

Thu May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr A wants TSB Bank plc to compensate him for the impact of fraudulent activity on his account.APP scam refund refused

He didn’t receive calls or updates despite being told he would do so and so didn’t know what was happening.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8036626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.