AIB Group (UK) Plc
Financial Ombudsman decision DRN8025362 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Bereavement and power of attorney
In the Ombudsman’s words
I would have expected FTB to have treated Mrs M sensitively as she was a recently bereaved lady who was facing difficult personal circumstances.Support for vulnerable customers
Mrs M complains that AIB Group (UK) Plc (trading as First Trust Bank (“FTB”)) made a mistake in pursuing her under a loan and a guarantee agreement she entered into to support the business of her late husband – Mr M.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8025362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.