Callcredit Consumer Limited

Financial Ombudsman decision DRN8025272 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Over a lengthy period of time, Mr C tried to access his credit file online with NoddleCredit file reporting

Mr C complains that Callcredit Consumer Limited (trading as Noddle) won’t let him view his credit file online and won’t tell him why.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8025272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.