Lloyds Bank PLC

Financial Ombudsman decision DRN8023313 Not upheld

Not upheldoutcome, as published by the Ombudsman

£245redress stated in the decision

Fri Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs F complains that Lloyds Bank PLC transferred her business account to recoveries instead of discussing a payment arrangement with her.Treatment in financial difficulty

Mrs F says Lloyds’ lack of communication led to her account being closed and transferred to recoveries.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8023313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.