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John Lewis Financial Services Limited

Financial Ombudsman decision DRN8005868 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs H complains that John Lewis Financial Services Limited (“John Lewis”) has not treated her fairly in that it appointed a debt collection agent who has treated her insensitively and caused her distress by wrongly demanding increased repayments towards her debt.Treatment in financial difficulty

She also says John Lewis would not clarify an acceptable settlement figure until this Service intervened, and has then set the amount at a level which does not take account of her health problems.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8005868.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.