Santander UK Plc
Financial Ombudsman decision DRN8001641 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
interest would be paid from 23 AprilInterest and rates
handling of the complaint has caused unnecessary distress and inconvenience to Ms CComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8001641.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.