HSBC Bank plc

Financial Ombudsman decision DRN7997865 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs H found herself in financial difficulty. On 12 July 2017 she called HSBC and spoke with their Financial Guidance Team (“FGT”).Treatment in financial difficulty

Mrs H said they agreed to freeze the charges on her current account overdraft for three months and offered to remove the interest charges on her loan until it had cleared.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7997865.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.