Nationwide Building Society

Financial Ombudsman decision DRN7995779 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

incorrectly told her that she needed either her passport or driving licence to withdraw money from her savings accountIdentity checks and access

The building society accepts that the service it gave was poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7995779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.