Nationwide Building Society

Financial Ombudsman decision DRN7993881 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss F complains that Nationwide Building Society did not do enough to help her to avoid loss when she was targeted by fraudsters.APP scam refund refused

Nationwide seems to have recognised that Miss F (who is retired, and has a number of significant health issues) was a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7993881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.