HSBC UK Bank Plc
Financial Ombudsman decision DRN7985932 Not upheld
Not upheldoutcome, as published by the Ombudsman
£970redress stated in the decision
Thu Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss A complains that HSBC UK Bank Plc wrongly allowed her to transfer money to a company which turned out to be a scam.APP scam refund refused
She’s also complained about the way she was treated when she explained what had happened.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7985932.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.