Virgin Money plc
Financial Ombudsman decision DRN7972733 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
He says this is a breach of the duty of confidentiality that the business owes to him and of the Data Protection Act 1998.Data and privacy
the bank did make a mistake when it sent the letter to the wrong addressService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7972733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.