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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN7972125 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

cancel the credit agreement and amend her credit recordCredit file reporting

Mrs M has complained that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, has not agreed to refund payments she made after the first two years of her loan. She was told when she took it out that that she would only have to make payments for two years.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7972125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.