Nationwide Building Society

Financial Ombudsman decision DRN7968890 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Nationwide Building Society unfairly put adverse notes on her credit file when it did so without first telling her.Credit file reporting

Mrs F is unhappy about some of the things Nationwide has said in the course of dealing with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7968890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.