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NewDay Ltd
Financial Ombudsman decision DRN7967757 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr H has complained that NewDay Ltd (“Aqua”) has told him his account is in arrears, even though the interest has been frozen.Treatment in financial difficulty
Mr H has explained to us that he has been badly affected by the coronavirus pandemic, as he has serious underlying health conditions, so his ability to work has been restricted.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7967757.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.