Amigo Loans Ltd

Financial Ombudsman decision DRN7964470 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs S complain that Amigo Loans Ltd won’t accept their proposed payments under a debt management plan.Treatment in financial difficulty

And Mrs S is vulnerable – which is all the more reason to make sure it deals with her fairly and appropriately.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7964470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.