TSB Bank plc

Financial Ombudsman decision DRN7950244 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

TSB declined Mr and Mrs M’s application, saying this was because of undisclosed adverse data.Irresponsible lending

Mr and Mrs M repaid their TSB mortgage at the end of July 2018. They say TSB didn’t update their credit files promptly.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7950244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.