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Nationwide Building Society
Financial Ombudsman decision DRN7938841 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
He said the payment failed.Payment delayed or failed
he didn’t think Nationwide should make promises about when it was going to contact him, then not keep them.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7938841.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.