Nationwide Building Society

Financial Ombudsman decision DRN7938556 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

unfairly made it enter into an expensive fixed interest rate loanInterest and rates

S says the loan was unsuitable for the companyProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7938556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.