Nationwide Building Society

Financial Ombudsman decision DRN7927011 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

didn’t tell her about problems with a payment from abroad she made into her accountPayment delayed or failed

Nationwide Building Society should pay Ms J £150 for the poor way it handled her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7927011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.