Nationwide Building Society

Financial Ombudsman decision DRN7926610 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr T is representing his mother’s estate in this complaint.Bereavement and power of attorney

Mr T complains that Nationwide Building Society (Nationwide) failed to carry out instructions to add him as a joint account holder on his mother’s bank accounts.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7926610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.