Capital One (Europe) plc

Financial Ombudsman decision DRN7926521 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss C has complained about the way Capital One (Europe) plc responded to her request for assistance when she was having difficulty making the payments due on her credit card.Treatment in financial difficulty

Capital One has subsequently applied a default to Miss C’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7926521.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.