TSB Bank plc

Financial Ombudsman decision DRN7913012 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

he hasn’t received any interest on his account since March 2016Interest and rates

it wasn’t made clear to Mr A how to fulfil the criteria when he changed accountsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7913012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.