Lloyds Bank PLC

Financial Ombudsman decision DRN7911199 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs S complains Lloyds Bank PLC refused to consolidate her overdraft into a loan. Also the bank would not agree her repayment plan.Treatment in financial difficulty

The bank is obliged to treat sympathetically those customers who are experiencing financial difficulties and this applies to Mrs S.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7911199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.