Amigo Loans Ltd

Financial Ombudsman decision DRN7904679 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms L complains Amigo Loans Ltd won’t let her reduce the payments on her loan - which she says she can’t afford.Treatment in financial difficulty

Amigo has accepted it didn’t make clear to Ms L it was cancelling the direct debit and this is what led to the need to contact S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7904679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.