TSB Bank plc

Financial Ombudsman decision DRN7897027 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

TSB has confirmed that whilst they are joint account holders, it can’t simply take Mr S’ instructions in relation to Mrs B.Identity checks and access

TSB responded to the complaint on 31 January 2019 and agreed that the call Mr S had on 4 January 2019 had been handled badly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7897027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.