Lloyds Bank PLC

Financial Ombudsman decision DRN7892406 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss O complains that Lloyds Bank Plc treated her unfairly when she fell into difficulties after losing her job.Treatment in financial difficulty

Initially, our adjudicator indicated that she agreed with Miss O that the bank hadn’t treated her fairly. Lloyds didn’t agree, however, and provided further information, in particular about the letter of 20 March 2018. As a result, the adjudicator changed her mind and concluded that the bank had, after all, treated Miss O fairly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7892406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.