PRA Group (UK) Limited

Financial Ombudsman decision DRN7890305 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

The business also looked into whether it was reporting a default on Mr B’s credit report and found it was not.Credit file reporting

He complains that he has contacted the business many times about this but not received any replies.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7890305.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.