Hyundai Car Finance Limited

Financial Ombudsman decision DRN7886715 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms H complains that Hyundai Car Finance Limited (HCF) has treated her unfairly by refusing to accept reduced payments when she fell into financial difficulty.Treatment in financial difficulty

HCF has explained that there was an error with the information recorded on Ms H’s credit file and the default remained on the file for four months longer than it should have.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7886715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.