Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7883026 Not upheld

Not upheldoutcome, as published by the Ombudsman

£547redress stated in the decision

Mon Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

But Mr M’s credit file didn’t fairly reflect the status of his account during the period the error occurred.Credit file reporting

After visiting his local branch and agreeing an arrangement to repay his loan, BOI didn’t do any of the things agreed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7883026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.