Amigo Loans Ltd

Financial Ombudsman decision DRN7879920 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Sat Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Identity checks and access

In the Ombudsman’s words

Mr I complains that Amigo Loans Ltd mis-sold him a loanProduct mis-sold

In August Mr I spoke to a call handler from Amigo who doubted his identity despite him passing security.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7879920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.