Santander UK Plc
Financial Ombudsman decision DRN7878958 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
continued to collect their loan direct debit in errorPayment delayed or failed
Santander accepted that it should have cancelled Mr and Mrs B’s direct debit mandate sooner than it didService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7878958.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.