Azimo Ltd
Financial Ombudsman decision DRN7871252 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I’m surprised that Azimo didn’t make efforts to do this sooner – around the 26 April 2019 when Mrs A first asked them about recalling the funds – and instead waited until the 20 August 2019 before approaching their intermediary.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7871252.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.