Barclays Bank UK PLC

Financial Ombudsman decision DRN7868034 Not upheld

Not upheldoutcome, as published by the Ombudsman

£52redress stated in the decision

Sat Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that Barclays Bank UK PLC mis-sold a further loan to him when he already had an existing loan.Product mis-sold

Mr S says he's vulnerable and can't manage his finances and Barclays didn't explain that the interest would cost more than £600 over the term of the loan and would take four years to pay back.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7868034.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.