TSB Bank plc

Financial Ombudsman decision DRN7862542 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

His complaint has been brought on his behalf by Mr R, who holds a power of attorney for him.Bereavement and power of attorney

TSB accepts that it was a mistake on its part that caused the problemService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7862542.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.