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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN7861451 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr W had problems accessing his account and had to spend time calling RBS for help.Identity checks and access

Mr W complains about the way RBS dealt with potential fraud on his wife’s account in May 2014.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7861451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.