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National Westminster Bank Plc
Financial Ombudsman decision DRN7857162 Not upheld
Not upheldoutcome, as published by the Ombudsman
£65redress stated in the decision
Sun Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest could’ve dealt with Mr M on behalf of G Ltd better. It could’ve given him more accurate information about what was happening with the faster payment he had made and told him sooner that it was held up by its fraud team.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7857162.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.