HSBC Bank plc

Financial Ombudsman decision DRN7854915 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

HSBC explained that his credit file hadn’t been updated, as it only sends credit file updates to credit reference agencies once per month.Credit file reporting

Mr T complains about the length of time it took HSBC Bank plc to process his loan application.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7854915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.