Amigo Loans Ltd

Financial Ombudsman decision DRN7840318 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms K has complained that Amigo Loans Ltd (“Amigo”) has unfairly refused to accept her proposal of making payments of £100 a monthTreatment in financial difficulty

Amigo’s didn’t fairly and reasonably communicate with Ms K as it never really responded to her proposal of paying £100 a month and it contacted her excessively.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7840318.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.