Santander UK Plc
Financial Ombudsman decision DRN7834804 Upheld
Upheldoutcome, as published by the Ombudsman
£165redress stated in the decision
Fri Jan 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr C complains that Santander UK plc failed make a payment he had requested onlinePayment delayed or failed
compensation for the trouble and effort caused by its varied accounts of eventsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7834804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.