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Microcredit Limited

Financial Ombudsman decision DRN7824805 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

I find on balance that MiniCredit would have been likely to have concluded that the loan was unaffordable, should not have been grantedIrresponsible lending

MiniCredit should have taken a more positive and sympathetic approach once it became aware of Mr V’s severe and enduring mental health problemsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7824805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.