Nationwide Building Society

Financial Ombudsman decision DRN7821649 Upheld

Upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Fri May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

gave him incorrect information that led to him missing out on a higher rate of interest on his savingsInterest and rates

The society accepts that it misinformed Mr LService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7821649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.