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Lloyds TSB Bank Plc

Financial Ombudsman decision DRN7820531 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr E and Mrs F complain that Lloyds TSB Bank Plc (“Lloyds TSB”) and its agent treated them inappropriately when they attempted to pay off their debt with it.Treatment in financial difficulty

Both Mr E and Mrs F were ill during the relevant periods. Mr E in particular has been suffering from a debilitating medical condition which would have impacted on his actions, his judgement and his ability to respond to the actions of both the agent and Lloyds TSB.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7820531.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.