National Westminster Bank Plc

Financial Ombudsman decision DRN7814366 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr A complains that the mortgage National Westminster Bank Plc sold him wasn’t affordable.Irresponsible lending

I understand that Mr A may now be experiencing financial difficulties. In such cases, a bank has a requirement to treat a customer fairly, and to try and help them.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7814366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.